FAQs

1. Can I change my order once it has been placed? 

If your purchase has not yet shipped, we will definitely happy to make the necessary changes. Orders are typically handled within 12-24 business days after being placed. Please email us as soon as possible with your modification request.

2. What do I do if the product I want is out of stock?

For product availability information, please contact us through email at hello@herscents.co to inquire about an expected restocking date.

3. Does HerScents.Co charge sales tax?

Depending on the city or state of residence of the shipping address, applicable taxes are charged at the time of purchase.

4. Does HerScents.Co offer promotions?

We occasionally provides discounts. To be the first to know about new offers, subscribe to our newsletter.

5. What payment methods does HerScents.Co accept?

We accept the following major credit cards: American Express, Visa, Mastercard and Paypal. After you make your purchase, we can no longer alter the payment method.

6. Can I send HerScents.Co products as a gift?

All our items are available for gift giving. Your purchase will be gift-wrapped and accompanied by a gift receipt. Before hitting "checkout," make sure you've checked the box next to "leave a gift message."

7. Does HerScents.Co offer gift cards?

We exclusively provides electronic gift certificates for purchase on our website. Send the gift card straight to your recipient by including their email address during the purchase process. At checkout, you may also get personalized e-gift notes.